MediaContact us
Answered by a person, on Telegram or by email. Send an order number and you will not be asked for anything else.
Telegram — support
@unique_ptr_0 — orders, replacements, payments that have not landed. This is the fastest way to reach us and usually the same day.
support@ntmediastore.com — the same team, and the better choice when you need a written record: invoices, replacement claims, or anything about your data. Put your order number in the subject line.
What to include
Your order number and one line describing what went wrong. That is genuinely all — we can see the order from the number, so you do not need to attach screenshots, forward the delivery, or explain the product.
Before you write about a payment
Confirmations can lag the network by a few minutes. If an invoice still shows unpaid after that, send us the invoice number and the transaction hash and we will settle it by hand.
These are our only channels
The handle on this page is our one official support account, ntmedia.store is our one official site, and mail from us comes from ntmediastore.com — a different domain to the shop, and deliberately so: it is ours. We never contact you first to request a payment, a password or a wallet phrase. Anything else claiming to be us is an impersonation — report it to us and do not pay it.